Refund policy

Return Policy - 15 Days

Thank you for choosing our shop. We strive to ensure your utmost satisfaction with your purchase. In the event that you are not completely satisfied, we offer a hassle-free return policy for a period of 15 days from the date of purchase. Please read the following return policy guidelines to understand the process:

1. Eligibility:
- To be eligible for a return, the item(s) must be unused, in the same condition as received, and in its original packaging.

2. Initiation of Return:
- To initiate a return, please contact our customer support team within 15 days from the date of purchase. You can reach us through milliondollahairdiva@gmail.com or text us at +1 256-312-6306.
- Please provide your order number, a detailed description of the reason for the return, and any supporting documentation if necessary.

3. Return Shipping:
- The customer is responsible for arranging and covering the cost of the return shipping.
- We recommend using a trackable shipping service and retaining the proof of postage until the return is successfully processed.
- In case of a defective or incorrect item sent by us, we will bear the return shipping costs. Please contact our customer support milliondollahairdiva@gmail.com or text us at +1 256-312-6306 for further assistance in such cases.

4. Return Condition:
- The item(s) must be returned in the original packaging to ensure its safe transportation and to protect it from damage.
- Please include all accessories, and any other items that came with the original purchase.
- We reserve the right to reject a return if the item(s) are not returned in the required condition or if any signs of misuse, damage, or tampering are found.

5. Refund/Exchange Process:
- Once the returned item(s) are received and inspected, we will notify you of the status of your return.
- If the return is approved, we will initiate the exchange to your item of liking within the same amount or the same product but according to your preference.

6. Non-Refundable Items:
- Certain items, such as SUNGLASSES , are non-refundable. Please check the product description or contact our customer support for more details.

7. Change of Mind:
- If you have simply changed your mind about the purchase and the item is in its original condition, you may be eligible for an exchange. However, any shipping costs incurred during the initial purchase will not be refunded.

Please note that this return/Exchange policy is applicable only to purchases made directly from our company. If you have purchased our products/services through a third-party retailer, please refer to their return policy for further assistance.

For any queries or assistance regarding returns, please contact our customer support team, milliondollahairdiva@gmail.com or text us at +1 256-312-6306. We are here to help and ensure your satisfaction.

Thank you for your understanding and cooperation.

Million Dolla Diva Hair & Clothing Boutique

milliondollahairdiva@gmail.com or text us at +1 256-312-6306